Technological advances and consumer trends are interesting, but they don’t answer the question: why you should use VoIP for your business communications.
VoIP services can be deployed to retain the same, if not better, quality and reliability that you expect from traditional phone lines. Earlier, phone lines were usually more reliable than Internet connections, but this is no longer the case. With VoIP, calls to destinations around the globe can be made with no difference in quality from traditional phone lines. When a professional phone company implements VoIP service, dropped calls, crackling, echoes or other problems are concerns of the past. Voice clarity using VoIP is excellent.
With assurance of high-quality in place, business customers are finally realizing how many advantages are found in VoIP that were never available from traditional phone lines. Many small and midsized businesses use the flexibility that VoIP and IP phone systems offer to thrive in this challenging economy.One major benefit is that employers can reduce overhead and at the same time allow their remote and work-from-home employees to expand scope of their contribution. According to a study3 examining national trends related to small business broadband deployment, half of small business employers currently allow telecommuting in order to reduce demand on office space and to accommodate employee schedules. This trend seems to be gaining in popularity as over 25% of these employers are interested in having even more employees telecommute.Although studies to quantify these additional economic benefits of VoIP are underway, data already shows the overall benefits of broadband – and its related services – to be in the neighborhood of $32 billion per year for US households. A portion of this financial benefit has come in the form of savings passed on from firms that use broadband to improve efficiency and productivity, both internal and in interactions with their customers.
Why pay more for a service that offers less? When you’re running your own business or focused on the financial needs of your company, the bottom line is a priority equal to securing reliable service from a trusted provider. Since VoIP services and devices now utilize widely deployed IP and broadband technologies, they are available to business customers at a price that’s several times cheaper than services relying on more costly network infrastructures.
Where traditional telephone companies offer complex plans with expensive local and long-distance rates, VoIP providers are able to offer cheaper, simpler plans that include both local and nationwide long-distance calling.
International long distance rates are now offered at a fraction of the former cost.This translates to a cost savings on your local and long-distance voice monthly service. Are you tired of paying a fortune for long-distance calls? When you’re conducting business, you never know where you’ll need to call, and depending on your call habits, rates with usage-based plans can flatten your wallet with their long-distance fees. And while business and residential customers alike leverage local and long-distance plans offered on VoIP platforms, they’re now making further shifts and welcoming the benefits of feature-rich IP telephone sets. These IP phones are available either in the form of a desk phone or a softphone – a phone icon that is used on a laptop or PDA and offers all the utilities of a typical office desk phone.
VoIP clearly helps businesses realize savings on their monthly voice services, and it also can help reduce capital expenditures. Depending on a company’s growth patterns and communications needs, the life cycle of an office key telephone system or Private Branch Exchange ranges anywhere from 5 to 10+ years.